Store Policy

Welcome to Nexfit. This Store Policy outlines important information about how we handle payments, customer support, and your personal data.

Customer Care

Your satisfaction matters to us. Our customer service team is available to help with order tracking, product questions, returns, and any other concerns.

Response time: We aim to respond to all inquiries within 24–48 hours on business days.

Order issues: If something's wrong with your order — wrong item, damaged product, missing parts — contact us within 48 hours of delivery with your order number and (if applicable) photos, and we'll sort it out quickly. For full details on returns and refunds, see our Shipping & Returns page.

Privacy & Safety

We respect your privacy and are committed to protecting your personal data in accordance with UK GDPR and data protection law.

What we collect: When you place an order or contact us, we may collect information such as your name, email address, shipping address, and payment details (processed securely by our payment providers — we do not store your card information).

How we use it: Your information is used solely to process orders, provide customer support, and improve your shopping experience. We do not sell your personal data to third parties.

Your rights: Under UK data protection law, you have the right to access, correct, or request deletion of your personal data at any time. To make a request, contact us at supportnexfit@gmail.com.

Payment Methods

We accept the following payment methods:

Credit & Debit Cards (Visa, Mastercard, and other major providers)
PayPal

All transactions are processed securely. Nexfit does not store your full card details — payments are handled directly by our secure payment processors.

Prices on our website are listed in GBP £ and include applicable taxes unless stated otherwise at checkout. We reserve the right to change prices at any time without prior notice, though confirmed orders will not be affected by future price changes.